A comprehensive new guide from the International Congress & Convention Association shows meeting managers how to prepare for, manage, and recover from any crisis situation occurring at a meeting or event, with the goal of ensuring minimal impact to people, reputation, and assets (in that order of priority). The adapted excerpts of the ICCA guidelines below come from Andy Williams, vice president, quality assurance and business development, Safehotels. Safehotels Alliance AB was founded ...

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