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Standouts in a packed agenda included a number of sessions on the growing challenge of open booking, and how to get travelers to adhere to corporate travel policy. A recent study by Carlson Wagonlit Travel found that more than 50 percent of business travelers make some decisions that break with travel policy. Forward-thinking travel managers are finding ways to analyze what’s convenient for their travelers and craft their policies around that.
Travelers are driving the changes, especially the youngest generations. “People are on their mobiles all the time and, as a result, I am getting feedback…all the time,” said Katia Nisenberg, drector, global travel at AECOM, during a panel discussion on Tuesday. “The constant feedback loop they have with their peers doesn’t apply just to leisure travel.” Panelists called for the “consumerizing” of business travel platforms, like Concur’s Tripit, offering business travelers the same experience as when they book leisure travel.
Another hot topic was the integration of travel and meetings purchasing, which many consider to be the next logical step for companies with mature BCD Meetings & Incentives has announced a new initiative around this practice, known as ITM (Integrated Travel and Meetings) which will be headed up by George Odom, former global meetings manager at Hewlett- Packard.programs that are looking to further leverage volume.