Unlike most other deployments, Wakelin traveled to China before the rollout and spent a week explaining the benefits of the program and how to use it. “In this culture, it’s just imperative to make face-to-face contact. People need to look you in the eye and establish trust in person, and I think making the trip was absolutely essential to getting buy-in and compliance.”  Indeed, he was a virtual Marco Polo for a week in China, at one point taking a 12-hour ...

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