The new customer satisfaction agreement is designed to address the concerns that customers and trade unions that operate in the building have raised, according to the PCCA. Among its provisions:  

  • Exhibitors now can use power tools and ladders when setting up their booths and can work in their own booths, as long as the booth is 600 square feet or less.
  • Center management can call upon a core workforce of trade union members to meet its labor needs, "ensuring these individuals have a greater understanding of center operations and policies, as well as the needs of customers."
  • The unions that operate in the building get more consistent work hours for their members. A safety committee also will be established.
  • Contractors will have more ability to manage work performed in the building.