Kevin Mitchell, chairman of the Business Travel Coalition, has long been an advocate for the business traveler, shining a spotlight on airlines' monopolistic practices and relentlessly pursuing fairer fares. He says...
LOOKING BACK ON AIRLINE DEREGULATION, which he guided as head of the Civil Aeronautics Board in 1978, Alfred E. Kahn wrote that although deregulation greatly benefited most airline passengers, it also resulted in “a...
Here's an idea: Cancel your hospitality tents at the U.S. Open and Ryder Cup tournaments and stop inviting agents to watch the world's best golfers while you wine and dine them. Instead, ask those independent...
Imagine wrapping up your final site visit at a resort, confident that every detail of your upcoming incentive conference has been checked and double-checked. You're headed out of the lobby when your cellphone rings...
Never before have companies been so squeezed by changes announced by the airlines — changes designed to stem what the International Air Transport Association estimates to be a $9 billion loss for 2002...
Last fall, when Michael Key, CMP, canceled a meeting in Cancun at the last minute (it was scheduled for the week after September 11) American Airlines refunded his company's money. Another carrier didn't. “American...
New York Life has been holding incentive meetings since 1896. That means the company and its agents are part of a long and proud tradition. It also means that if you want to change anything about those meetings, you...
New York Life’s new meeting planning efficiency depends on its database—a tool that can be manipulated to complete just about every planning task there is. The company’s Isis Gold database performs functions in two...
