The 339-room PGA National Resort & Spa in Palm Beach Gardens will complete a $5 million renovation at the end of December. All guest rooms will be lightened and brightened, and new marble foyers and halls, plus new granite bathroom countertops...

When is a meeting cancellation penalty not a penalty? When it's a credit toward future meetings. Kelly Stratton, consulting manager, meeting services, at Nationwide Insurance Enterprise, turned a $95,000 cancellation payment to a resort into...

Monterrey (Nuevo Leon state) Situated in the breathtaking Sierra Madre Oriental mountains near the eastern coast of Mexico, Monterrey is known as the industrial capital of Mexico. Today, the city produces fine crystal as well as over 75 percent of...

The Hot Spots Cancun (Quintana Roo state) Pristine beaches and a crystal-clear, turquoise sea are among the virtues of an area once home to the ancient Maya and a refuge for pirates. Cancun (a Mayan word meaning "four serpents") was for many years...

Ever heard of Rule 240? If you suspect an airline is delaying your flight for something other than a weather or air traffic problem, this industry rule entitles you to be booked on the next flight out on that airline or a competing airline. When...

Tommie Kozlov of Ambassador Performance Group, an incentive house in Newport Beach, Calif., had a challenge: her client, a major insurance company, wanted a fabulous location-- all to themselves...

The Canadian Tourism Commission has named Robin Thompson meeting and incentive travel specialist. Thompson, who will be based in San Francisco, had been director of group sales at the Renaissance Stanford Court Hotel in San Francisco...

CONVENTION & VISITORS BUREAUS * Mexico Ministry of Tourism (USA Representative, Conventions, Meetings, & Incentives) 300 N. Michigan Ave., 4th fl. Chicago, IL 60601 (312) 606-0327 E-mail: MGTOCHI@CIS.compuserve.com Contact: Eduardo Amezcua...

Leon (Guanajuato state) Leon, the largest city in the state of Guanajuato, was founded in 1576. Today, it is the leading shoe-manufacturing city in Mexico. Most of the city's buildings are colonial in architectural style. Flowering plazas, fine...

Mexico City (Distrito Federal Mexico state) Even to New Yorkers used to "big," Mexico City is an impressive place. With a population of around 20 million, it is the largest city in the world and one of the foremost cultural capitals. As a major...