"People remember wonderful travel service on trains, even if they've never had it, and that's what they expect," says Susan Fay, vice president at the Seminole Gulf Railroad in Fort Myers, Fla...
MARRIOTT UPENDS SALES STRATEGY Here's the challenge when you're as big as Marriott: How do you continue as a growth company while increasing your focus on the customer? Reconciling these seemingly opposing goals is at the heart of a complete...
The key to a successful international program is establishing a close partnership with a ground operator/destination management company in your incentive destination. Some planners prefer to handle international incentive travel through a U.S...
Your annual meeting came off without a hitch. Attendance was lower than expected, but all in all, the meeting was a success. Shortly after the event, a letter arrives from the hotel claiming your group owes room attrition damages. However, your...
Just Think The way you conclude a speech really does matter. Imagine Patrick Henry winding up his famous address like this: "As for me gentlemen, give me liberty or give me death!" ...
