face2face

I'd heard of "jumping the shark" (where something goes beyond the realm of believability and thus begins a slide into the sunset, named after the famed "Happy Days" episode where Fonzie literally jumped a shark on water skis), but I'd never heard...

I know, this comes as no surprise to you, but according to this article, hidden fees and surcharges are still de rigueur in the hospitality industry, despite the multi-million dollar settlement Wyndham reached with the state of Florida over a 2001...

Here's a cautionary tale about laptops at the airport, and how scammers scheme to take yours off your hands. I'm not sure if they could use the same scheme in the U.S., where you have to take the laptop out of its bag, but I'm sure there are ways...

In writing about a BusinessWeek article called 'Customer Service Champs', marketing guru Tom Asacker adds his spin on what makes customer service great (link here)...

No, it's just satire from the fabulous Andy Borowitz's Borowitz Report, but it's edging so close to today's reality with the airlines that it's a little too spooky to laugh too hard. A snip...

If Canadian Industry Minister Maxime Bernier gets his way, the Vancouver Olympics will have exclusive public use of the words winter, gold, silver, bronze, and sponsor, along with Vancouver, Whistler, 2010, tenth, medals, and games (from . His...

Condé Nast Traveler aviation correspondent Barbara S. Peterson went undercover to see just what it's like to be a Transportation Security Administration screener. Her experiences, related in this article (long but well worth the read), were eye...

I just cut, pasted, and printed Bob Parsons' 16 Rules to Live By, so I can put it up on my bulletin board as a daily reminder. They are simple—1. Get and stay out of your comfort zone; 2. Never give up; and 3. When you're ready to quit, you're...

Check out Orbtiz' new section for business travelers, Roadwarrior.Orbitz.com. There are lots of goodies for the footsore and TSA-annoyed, from mobile notification about flight status or weather delays, to a terrific column written by Joe...