Breaking Their Silence

“We're almost like a covert group. We sometimes joke that you know when a medical science liaison has [visited a doctor], but you don't really know what he or she has done, whereas with a sales rep, you see samples everywhere — pens, paper, pads,” says Jane Chin, PhD, managing partner, MSL International Enterprises, a consulting organization based in Redondo Beach, Calif. “If MSLs are secretive and remain silent, it is because they are afraid of retaliation, of being punished for not being