A Long, Hot Summer

Marriott International spent much of its time this summer putting out fires sparked by customers, meeting planners, and even the owners of some of the hotels it manages. First there was the lawsuit filed earlier this year against Marriott, Wyndham, and Starwood properties for not disclosing resort fees far enough in advance for guests to be able to factor them into their purchasing decisions. While only a dozen or so Marriott-affiliated hotels charged the resort fees, the chain decided to