Creeping Toward E-Commerce

It'll be a while before you throw the specs for your major incentive meeting into the ether, choose a property, negotiate a contract, and make all your room reservations with nary a fax or phone call in the process. But the big hotel chains, which have spent lots of time and money going after the individual guest online, lately have been allocating serious resources to online group sales. All have hired new executives to head up "e-commerce" programs or have given the e-commerce title to