Time for “Tough Love” In The Meetings Business?

We love our delegates. We lay out a groaning, gorgeous smorgasbord of inspirational speakers with amazing lessons for personal and business success, organic brain-boosting juice breaks, magnificent venues packed with cool AV kit, souped-up Swiss-army-knife-style event apps (sometimes with free iPad to gild the lily and boost those all-important delegate dopamine levels), and then we almost desperately set out to measure how happy our attendees felt about everything we can think of. Did they