Denial in the Meeting Industry

Few meeting professionals we contacted in the weeks before the U.S. invasion of Iraq had done anything to prepare for the war's impact on their business — from renegotiating their attrition clauses to increasing their security precautions. Now, with severe acute respiratory syndrome scaring off meetings from Thailand to Toronto, many planners still are taking a "wait and see" approach. We asked two prominent psychologists why there is so much denial in the meetings industry. They are David