Here are a few fun links I ran across today that I thought you might enjoy:
How little black swans can make you a better negotiator: Before you sit down with your 
counterpart to hash out your meeting’s next contract, check out why former lead FBI negotiator Chris Voss says that getting to “no” is actually more powerful than getting a “yes.”
9 negotiation tactics that kill deals: More negotiation advice, this time from Donal Daly on the Salesforce blog. My favorite: “Don’t agree on a price before you establish value.”
How you can become more resilient: We all have setbacks, traumas, rough patches we need to get through before we can move on with our lives. While some people say resilience is something you are born with (or not), Kristen Costa, lead faculty in behavioral science at Northeastern University, told mental_floss, “It would be irresponsible to say, ‘We are just born resilient,’ thus if something traumatic or negative happens, we can just sit back, since we will eventually rebound. Instead, my work has shown me that deliberate, intentional effort to cultivate resilience can bolster our inclinations for it. When we think of it that way, we can understand that there are specific habits, behaviors, and mindsets that help us foster it.
How social media is radically changing the way we buy stuff. This tale of one person’s Roomba-buying experience, spurred on by the infamous “Cat in a Shark Costume Chases a Duck While Riding a Roomba,” is yet another example of how powerful social networks have become—and why meeting organizers should take note, because customer service is just as important to your event participants as it is to robo-vacuum buyers.
While Roxy the Rancor, a 1:1 scale prop replica of Jabba’s pet beast from Return of the Jedi, has already been making the rounds at conventions, make way for the Luggabeast, scheduled to make its debut at MegaCon in Orlando, Fla., on May 26.
Why your event clients suck—and what you can do about it, by Christina Geen on Event MB. I remember from my early days as a consultant learning the hard way why not all clients are created equal, and why sometimes the best thing you can do for yourself, and the client, is just say no.
Twitter unveils big new changes to prove the fun ain’t gone: Hear those loud hurrahs from the tweeters in your audience? They’re psyched to have just heard that Twitter is going to stop counting usernames, videos, photos, polls, and links to tweets against the infamous 140-character limit. So now they can tweet a short video of your keynote and be able to comment on it as well!
Speaking of social media…James Mulvey at Hootsuite offers us these 25 Mac keyboard shortcuts for social media managers. So handy!
