Terri Tracey was there at the beginning, so to speak. The vice president of technology for the Institute for Supply Management (ISM), helped launch an online, for-credit course for members of her Tempe, Ariz.-based organization in 1996 — several lifetimes ago in the fast-paced world of online learning, or e-learning, as it has come to be known. Her advice to associations still contemplating e-learning opportunities?
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