An Ongoing Effort

And while the agent-to-agent camaraderie was an important aspect of the volunteer event, an even more elusive bond was strengthened-the one between the home office and the field. "The most common positive comment we got [was one such as]: 'It was nice to spend the day with the senior vice president, and get to know him as a person,'" Klapper-Randa notes. "We made it optional for the home office, but we had a 98 percent response rate. In the end, their reaction was just as positive as the