KPIs: The New Measure of Meetings Management

Of the many definitions you might come across for key performance indicators, or KPIs, George Odom’s may be the cleverest. It’s certainly the easiest to grasp. “Way back when I tried to do this at Eli Lilly and Company,” he recalls, “someone said to me, ‘If you had to call in once a month and had only five minutes to ask how things are going, what are the things you would want to know?’”