Imagine if an event company or facility kept raising prices and cutting service, created huge logistical roadblocks for customers, proved incapable of turning a profit, then pushed back on regulators’ attempts to smarten up their practices? How long would that company stay in business? How much sympathy could they expect from customers, the government, or meetings industry colleagues? No event company or facility that I know of has actually done that, but the airlines certainly have. The ...

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