Registration just opened and the line is out the door. Your CEO is in rehearsal for the opening keynote when the audiovisual company tells you that the confidence monitor you ordered cannot be repaired in time. There is nothing you can do. You feel powerless and overwhelmed. Your shoulders get tight, your stomach is in knots, and you have a compelling desire to kick your chair across the room. This is an all-too-familiar situation for meetings professionals. But it doesn’t have to ...

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