Being able to send a request for proposal to multiple hotels in multiple cities with the touch of a button—something planners have been able to do for years now, thanks to the influx of third-party sourcing Web sites—is a wonderful thing. Or is it? Despite the fact that they’re so easy to use, or perhaps because of it, e-RFPs also are causing their fair share of frustration for both planners and hoteliers. Hotels can’t handle the volume in a meaningful, cost-efficient ...

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